Return Policy

1. Introduction

At Lifecleansing, we are committed to your satisfaction with our products and services. This Return Policy outlines the terms and conditions for returning products purchased from our website at lifecleansing.ddd. We strive to make the return process as simple and transparent as possible while complying with Austrian and European Union consumer protection laws.

By purchasing products from our Website, you acknowledge that you have read, understood, and agree to this Return Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

2. Your Right of Withdrawal (EU Consumers)

2.1 Statutory Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You can do this by:

• Sending an email to: message@lifecleansing.world
• Calling us at: +43 1 515 18 0
• Sending a letter to: Lifecleansing, Am Stadtpark 1, 1030 Vienna, Austria

Your statement should include your name, address, order number, and the date of purchase. You may use the withdrawal form template provided at the end of this policy, but it is not obligatory.

2.3 Deadline for Exercising Withdrawal

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The withdrawal period is considered met if you send your notification before the 14-day period ends, even if we receive it after the deadline.

2.4 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Returning Products

3.1 Return Shipping

You must send back the goods or hand them over to us at the following address without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract:

Lifecleansing
Returns Department
Am Stadtpark 1
1030 Vienna, Austria

The deadline is met if you send back the goods before the period of 14 days has expired.

3.2 Cost of Return Shipping

You will have to bear the direct cost of returning the goods unless we have agreed to bear those costs. For returns within Austria, the estimated cost is approximately €5-10 depending on the shipping method and package size. For international returns, costs may vary.

If you are exercising your statutory right of withdrawal within the 14-day period, you are responsible for the return shipping costs. However, if the product is defective, damaged, or incorrect, we will cover the return shipping costs.

3.3 Condition of Returned Products

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you may handle the product as you would in a physical store, but you must not use or consume the product beyond what is necessary to inspect it.

To be eligible for a return, products must be:

• In their original condition and packaging
• Unused and unconsumed (except for inspection purposes)
• With all original labels, seals, and tags intact
• Accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns or reduce refunds if products are returned in a condition that indicates use beyond inspection, damage due to mishandling, or missing components.

4. Our 30-Day Satisfaction Guarantee

4.1 Extended Return Period

In addition to your statutory right of withdrawal, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of delivery for a full refund, even if the statutory 14-day withdrawal period has expired.

4.2 Conditions for Satisfaction Guarantee

To qualify for our 30-day satisfaction guarantee:

• The product must be returned within 30 days of delivery
• The product must be in resalable condition with original packaging
• You must provide proof of purchase
• You must contact us before returning the product to obtain a return authorization

Please note that under our satisfaction guarantee (beyond the statutory 14-day withdrawal period), you are responsible for return shipping costs unless the product is defective or incorrect.

5. Refund Process

5.1 Refund Timeline

Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed. The refund will be credited to your original payment method.

Please note that depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account. If you have not received your refund after this time, please contact your payment provider or bank first, as processing times vary.

5.2 Refund Amount

Your refund will include:

• The full purchase price of the returned product(s)
• Standard shipping costs (if you are exercising your statutory right of withdrawal within 14 days)

Your refund will not include:

• Premium or expedited shipping costs (only standard shipping is refunded)
• Return shipping costs (unless the product is defective or incorrect)
• Any customs duties or taxes you paid (for international orders)

5.3 Partial Refunds

In certain situations, only partial refunds may be granted:

• Products with obvious signs of use beyond inspection
• Products returned more than 30 days after delivery
• Products not in their original condition, damaged, or missing parts for reasons not due to our error
• Products returned without proof of purchase

If you receive a partial refund, we will notify you of the reason and the amount deducted.

6. Exchanges

6.1 Product Exchanges

We do not offer direct product exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item. This ensures you receive the correct product as quickly as possible and allows you to take advantage of any current promotions.

6.2 Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at message@lifecleansing.world or +43 1 515 18 0. We will arrange for a replacement to be sent to you at no additional cost, or we will issue a full refund including all shipping costs. We may request photos of the defective or damaged product to process your claim efficiently.

7. Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned once opened or used:

• Products with broken seals or opened packaging (except for inspection purposes)
• Products that have been partially consumed or used
• Personalized or custom-made products
• Perishable goods
• Products marked as final sale or non-returnable at the time of purchase

If you have concerns about whether a product can be returned, please contact us before making your purchase.

8. Defective, Damaged, or Incorrect Products

8.1 Reporting Issues

If you receive a product that is defective, damaged during shipping, or incorrect (not what you ordered), please contact us within 48 hours of delivery. We will work quickly to resolve the issue to your satisfaction.

8.2 Resolution Options

For defective, damaged, or incorrect products, we offer the following resolution options:

• Full refund including all shipping costs
• Replacement product sent at no additional cost
• Partial refund if you wish to keep the product despite the issue

8.3 Documentation

To expedite the resolution process, please provide:

• Your order number
• Clear photos of the defective, damaged, or incorrect product
• Photos of the packaging if damage occurred during shipping
• A description of the issue

We will review your claim and respond within 24 hours with a resolution.

9. Return Process Step-by-Step

To ensure a smooth return process, please follow these steps:

Step 1: Contact Us

Before returning any product, contact our customer service team at message@lifecleansing.world or +43 1 515 18 0 to notify us of your intention to return. Provide your order number and reason for return. We will provide you with a return authorization number and instructions.

Step 2: Prepare Your Return

Pack the product securely in its original packaging if possible. Include all accessories, manuals, and documentation that came with the product. Write your return authorization number clearly on the outside of the package.

Step 3: Ship Your Return

Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method and retaining your shipping receipt as proof of return. We are not responsible for packages lost in transit.

Step 4: Confirmation and Refund

Once we receive your return, we will send you an email confirmation. After inspection, we will process your refund within 5-7 business days and send you a refund confirmation email.

10. International Returns

10.1 Return Shipping for International Orders

Customers outside Austria may return products in accordance with this policy. However, please note that:

• You are responsible for return shipping costs unless the product is defective or incorrect
• International return shipping can be expensive; we recommend using a trackable method
• You are responsible for any customs duties or fees associated with the return shipment
• Refunds do not include original customs duties or taxes paid

10.2 Return Address for International Returns

All international returns should be sent to:

Lifecleansing
International Returns
Am Stadtpark 1
1030 Vienna, Austria

Please mark the package as "Returned Goods" to avoid customs issues.

11. Warranty and Guarantees

11.1 Legal Warranty

In addition to your right of withdrawal, you benefit from a legal warranty covering defects that existed at the time of delivery. Under Austrian and EU law, consumers have a minimum two-year warranty period for products. If a defect appears within this period, you may be entitled to repair, replacement, price reduction, or refund.

11.2 Manufacturer's Warranty

Some products may come with a manufacturer's warranty in addition to the legal warranty. Details of any manufacturer's warranty will be provided with the product. Manufacturer's warranties do not affect your statutory rights.

11.3 Making a Warranty Claim

To make a warranty claim, please contact us with:

• Proof of purchase
• Description of the defect
• Photos or videos demonstrating the issue
• Date when the defect was discovered

We will assess your claim and provide an appropriate remedy in accordance with applicable law.

12. Cancellation Before Shipment

You may cancel your order at any time before it has been shipped by contacting us at message@lifecleansing.world or +43 1 515 18 0. If your order has not yet been processed, we will cancel it and issue a full refund immediately. If your order has already been shipped, you will need to follow the standard return process once you receive the product.

13. Refused Deliveries

If you refuse delivery of your order without a valid reason, you may be charged for the shipping costs incurred. If you refuse delivery due to a defect, damage, or error on our part, you will not be charged any fees, and we will issue a full refund including shipping costs.

14. Lost or Stolen Packages

14.1 Delivery Confirmation

Once a package is marked as delivered by the carrier, we consider the delivery complete. We are not responsible for packages that are lost or stolen after delivery confirmation.

14.2 Assistance with Lost Packages

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or household members
• Look around your delivery location for safe places where the carrier may have left the package
• Contact the shipping carrier directly with your tracking number
• File a police report if you believe the package was stolen

We will assist you in filing a claim with the shipping carrier if necessary, but we cannot guarantee a refund or replacement for packages confirmed as delivered.

15. Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Lifecleansing
Customer Service Department
Am Stadtpark 1, 1030 Vienna, Austria
Phone: +43 1 515 18 0
Email: message@lifecleansing.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central European Time). We strive to respond to all inquiries within 24 hours.

16. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will not affect returns initiated before the policy change. We encourage you to review this policy periodically to stay informed of any updates.

17. Dispute Resolution

17.1 Customer Service Resolution

We are committed to resolving any issues or disputes amicably. If you have a complaint or concern about a return or refund, please contact our customer service team first. We will make every effort to resolve the matter to your satisfaction.

17.2 Alternative Dispute Resolution

If we are unable to resolve your complaint through our customer service channels, you may use the European Commission's Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr

17.3 Consumer Protection Authorities

You also have the right to lodge a complaint with your local consumer protection authority or the Austrian consumer protection authority:

Verein für Konsumenteninformation (VKI)
Mariahilfer Straße 81, 1060 Vienna, Austria
Phone: +43 1 588 77 0
Website: www.konsument.at

18. Withdrawal Form Template

You may use this template to exercise your right of withdrawal, but it is not obligatory: